Refund, Exchange & Cancellation Policy
Shopping for jewellery always makes our day and we always strive to provide not only the best jewellery but also the best services to all our esteemed clients. There are 2 times of inspections carried out on our products which are upon receiving it from our suppliers as well as before our products are being packaged and sent to our clients.
However due to unforeseen circumstances, incidents such as faulty products upon receive by our clients do happen. Hereby we have outlined the conditions and steps whereby our clients could take if such incidents occur.
In general, all products sold are Non-refundable or Exchangeable unless the products delivered are genuinely faulty upon receiving the products.
What Do I Do If the Products I Receive Are Faulty?
We sincerely apologise for the faulty products. In such situations, please contact us within 3 days upon receiving the products via Whatsapp at 012-3495830, email at [email protected] or at FB / IG at @asome.atelier. For verification of the faulty products, please follow the simple steps below:
- Snap a photo of the faulty product at the place of damage
- Briefly explain the fault / damage
- Please make sure the products are returned to us in the exact condition as you received it
- Please deliver the products back to us at the address that will be given upon notification of the faulty products.
We will inspect the products again once we receive them and will proceed for an exchange of the same but new products that were purchased (subject to stock availability). All refunds will be in Store Credit. The Store Credit are eligible to be use in purchasing any products in www.asome.com.my Delivery fees incurred would be borne by clients.
What Do I Do If I Receive the Wrong Products
We apologise for the inconvenience caused. Please contact us within 3 days upon receiving the products via Whatsapp at 012-3495830, email at [email protected] or at FB / IG at @asome.atelier. We will provide you with an address for you to deliver the products to. Delivery fees incurred will also be borne by us.
Having A Mind Change?
Please note that we are unable to provide refunds or exchanges due to change of minds. At Asome, we always try our best to maintain the exclusivity & uniqueness of our products therefore our products have limited pieces for each design. Once a product is sold, it would be unfair for other clients of ours especially if the product is already being tagged as “Sold Out”. We hope for your kind understanding & thank you for your support.