SHIPPING & FULFILMENT policy
What is the duration for product shipping?
For orders from Peninsular Malaysia, the estimated time arrival for parcel is between 1-3 business days while for East Malaysia will take a slightly longer period of between 3-5 business days.
For international orders, parcels usually arrive in 3-7 business days, depending on the country of the recipients.
|Peninsular Malaysia (West)||1 to 3 business days after fulfilment|
|East Malaysia||3 to 5 business days after fulfilment|
|International||3 to 7 business days after fulfilment|
HOW CAN I TRACK MY ORDER?
Upon dropping off the parcel at our designated courier service providers, we will provide a tracking number to you. You can use this tracking number to track your parcel online via their respective websites.
Tracking ID Information
At most of the time, your tracking information would be made available online within 1 business day after the drop-off at our courier service providers. Please contact us if the tracking information is still unavailable online after 1 business day and we will seek to clarify the shipment with our providers
Please also note that the shipping fee is not refundable in the event of wrong delivery information of given by clients.
Tax and Duties
For Local deliveries, we are confident to ensure your parcels are to be successfully delivered. We have by far, not encountered any mistakes or unsuccessful deliveries with our excellent shipping partners.
- Any purchases above RM150 will be entitled for FREE SHIPPING to East and West Malaysia.
- For purchases below the amount above, delivery fees are set at RM 8.00 for West Malaysia & RM 12.00 for East Malaysia.
For International deliveries, your parcels will be shipped as a Gift to prevent unnecessary custom fares / taxes. All international delivery fees are to be borne by our clients as international shipping fees differ for each country.
Delivery fees for all international shipping will be made known to our clients upon the complete placement of orders and shall only be processed upon confirmation of agreement by the clients.
Please be informed that for International deliveries, it is important to provide the correct and exact information of the recipients to avoid delivery return or delay.
Kindly note that we will not be held responsible for any delays caused by congestions in custom clearance processes. Any customs taxes / duties payments that arise shall be borne by our clients as each country will have different rules & regulations on custom clearance. It is advisable to seek for clarifications from your local custom offices with regards to taxes & duties before any purchases are made.