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Terms and conditions

The terms and conditions are intended to set forth the basic terms and conditions between you and Asome Atelier. This website is wholly owned and operated by Asome Atelier. All the information or content in the website are the properties of Asome Atelier and we reserve the rights to amend, update or change these terms and conditions without prior notice. 

By visiting our website including signing up, placing orders and making payment arrangements, you agree to be bound by the following terms and conditions.

Placing Order & Payment

  • All orders placed are subject to product availability and products placed in the shopping cart are not reserved and confirmed until check out is done
  • Payments can be made securely via Credit / Debit Card, FPX Online Banking, Shopee Pay, GrabPay, Touch & Go and Boost platforms.
  • No cancellation is allowed once the payment has been made
  • An email confirming your orders and payment will be sent once payment has been made


Shipping

  • Products purchased will be delivered to the customer at the address given, therefore do make sure the delivery details are accurate upon confirming your orders. 
  • We will not be held liable for any delay or losses incurred due to erroneous information provided by the customer.
  • Estimated time arrival of your products are subjected to the location of the address given however, we will always ensure the products are being delivered to our partner courier service providers without delay from our end. 
  • We will not be held liable for any delay or losses incurred shall there be any occurrence of any unforeseen circumstances such as delays on the part of custom clearance, courier service providers.

Refund, Exchange & Cancellation 

  • Exchanges and refunds can be made for faulty products received. Please contact us within 3 days upon receiving the products. Please refer to our Refund Policy for more information on the process.
  • No cancellation is allowed once the payment has been made
  • In the event where incorrect products are delivered, please notify us immediately for us to prepare the next course of action. 
  • Refunds granted would be stored in Store Credit and could be used for your next purchase.

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